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Frequently Asked Questions
What's your return policy?
In the unlikely event that the product you receive is not what you expected or you simply changed your mind about your purchase, we will be happy to give you a full product refund less shipping charges. The customer is responsible for returning the unopened package in re-saleable condition. With insured shipping paid delivered to the location from which it was sent. We do not issue credit until the item is back in our location.
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What if the item I order is out of stock?
All4LessShop does not accept orders for items that are not currently in stock. In the unlikely event that such an order is placed, we will immediately contact you to let you know of the problem, so you can chose to either wait for a few days, or cancel your order.
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What if my item breaks in mail?
We pay enormous amounts of attention and money to ensure your package would arrive safely. It's not worth the trouble for us to ship out packages that would arrive damaged and lead to numerous inconveniences. If, against all odds, your item turns out to be the unlucky one, please contact us. We'll ask you to keep the broken item in all original packaging for UPS to pick up and will ship out a replacement item ASAP.
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How come I didn't get a response to my email?
There are two most common reasons why such a thing might happen. First, we'd like to remind you that we're human, and operate during business hours only. If you submitted your inquiry on a Friday night, it would be unreasonable to expect a response earlier than Monday morning. Second, we strongly suggest you double-check if you used a valid email address. You'd be surprised to hear just how many visitors submit questions without providing us with a reply email address.
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Can you ship to APO?
We usually only ship UPS, as we find it most convenient to our customers, as service is fast and packages are trackable, so at any point we (and you!) can see exactly where the package is and how soon it should get to you. This ensures that no packages are lost/delayed. Unfortunately, UPS does not deliver to APO, neither does any service that provides tracking. If needed, we can ship your purchase to an APO address by USPS. However, we would not be able to see that your package is not delayed/lost/damaged. If you're interested in this option, please proceed with your order and send us a message that you understand and agree that your purchase would be sent via USPS and the package would not be trackable. Processing of these orders takes us two business days, as we need to prepare the shippment manually and take it to a post office.
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Why won't you ship to a PO box?
We use UPS, which does not deliver to PO boxes, as it would be impossible to prove the delivery. This is done for the convenience of our customers, so, in case of any problems, we can always see when each package was delivered, and who signed for it.
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The tracking number you gave me doesn't work!
We provide you with a tracking number as soon as we know it, which is right before your package is picked up by UPS. Even though packages are scanned in our presence, this data is not transmitted to UPS system until they physically arrive at our local UPS terminal, which usually takes one to eight hours, depending on time of day. Please be patient, and try to track your package again tomorrow morning. If you still encounter troubles, please don't hesitate to contact us, and we'll be happy to look into this. We also track all outgoing packages on a regular basis to make sure all of them are doing OK, going where they're supposed to at the speed expected, so you generally don't have to worry about it.
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