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Customer satisfaction is the corner stone of our business. Returns are a loss to us, as we do not resell returned goods, but we accept this loss to provide you with the best shopping experience possible. We don't even charge you a restocking fee. So, if for whatever reason you do not wish to keep the item(s) you've purchased from us– you're welcome to return it to us, and we'll fully refund you, no questions asked. However, there are five conditions:
- Shipping charges are non-refundable, refund only includes the price you paid for the item itself, not the shipping costs.
- Any returns are only accepted with our RA number. Just contact us to receive it prior to shipping the items back to us. We only do this for your convenience, as in many cases you do not need to return the item at all, there are other, easier solutions.
- The item must arrive to us in its original condition, without signs of use/ wear. We ask you to exercise caution while packaging the item for return.
- Every package should have a copy of our packing list; it has your order number on it, and this is the only way for us to know this package is from you, so that we know whom to credit.
- Returns are only accepted 30 days after the order date. We believe it's a fair limit, as it leaves you plenty of time to decide whether you want the item or not. You might find it funny, but we actually do have customers contacting us eight months later, saying that they no longer wish to keep their purchases.
If you're meeting these conditions and would like to return an item, simply give us a call at 1(877) 637-3726 or email us. We'll give you an RA number and shipping instructions.
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